At Workable, we provide a holistic HR suite that empowers over 31,000 businesses to improve their hiring and employee management processes. Combining the industry’s leading Applicant Tracking System with a comprehensive employee management toolkit, we enable HR teams to focus on what matters most—finding the right talent and supporting their development.

We strive for a collaborative and inclusive culture, where dedicated and innovative individuals can flourish. Our team enjoys working together, sharing knowledge, and having fun while delivering exceptional products to our customers.

We are looking for a Software Engineer, Operations who is passionate about solving complex problems and improving operational efficiencies. In this role, you will collaborate closely with various teams to optimize our systems, automate operational tasks, and enhance the overall user experience for our clients.

Key Responsibilities:

• Troubleshoot and resolve production issues in a timely manner.
• Provide technical support for customer inquiries escalated from the Customer Support team.
• Conduct root cause analyses for production errors and propose system changes to minimize future incidents.
• Develop automation tools and scripts to streamline operational tasks.
• Work on the development of our internal Admin application and other software tools.

Qualifications:

• 1-3 years of experience in software development, preferably in operations or technical support roles.
• Proficiency in databases and SQL.
• Degree in Computer Science, Software Engineering, or related field.

Preferred Skills:

• Experience with automation tools and CI/CD processes.
• Familiarity with programming languages such as Ruby on Rails, Python or Node.js.
• Knowledge or experience in using Kubernetes for application deployment and management.

Personal Attributes:

• Strong communication skills with the ability to explain complex concepts in simple terms.
• Detail-oriented and committed to delivering high-quality work.
• Comfortable working collaboratively in a team environment.

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:

• 💰 Compensation: The annual salary range for this role is $75,000–$90,000, depending on experience and seniority.

• 💼 Comprehensive Coverage: Private Health Insurance, Dental, and Vision Insurance, plus Life and AD&D Insurance to keep you and your loved ones secure.
• 💰 Financial Wellness: 401K, Retirement Plan, and Performance Bonuses to invest in your future.
• 📱 Stay Connected: Cell phone reimbursement for seamless communication.
• 🛠️ Work in Style: Apple gear provided to set you up for success.
• 🌴 Recharge & Relax: Generous PTO because we believe in work-life balance.
• 💡 Support When You Need It: Access to our Employee Assistance Program (EAP) for personal and professional support.
• 🍴 Daily Fuel: Receive a daily lunch allowance to keep you energized and productive during your workday at the office.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.