For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We are growing fast and looking for an Implementation Manager to join our team. As a member of the Customer Success team, you will be responsible for managing the implementation process of Workable's Recruiting & HR solutions for new customers. You will collaborate with cross-functional teams, including Sales, Product, and Technical Support, to ensure a smooth and successful implementation experience for our customers.

This role requires strong project management skills, excellent communication and interpersonal skills, and a customer-centric mindset. You will work closely with customers to understand their needs, provide guidance on best practices, and drive successful adoption of our solutions. You will also monitor implementation timelines and milestones, and proactively address any issues or concerns that arise during the implementation process.

• 3+ years of experience in implementation or project management
• Proven track record in managing systems integration and data migration projects
• Demonstrated experience in pre-sales and sales support roles
• Experience in the SaaS industry or HR Tech is preferred
• Strong project management skills with the ability to manage multiple implementation projects simultaneously
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers
• Ability to understand customer needs and provide guidance on best practices
• Detail-oriented with strong problem-solving skills
• Capability to understand complex systems and provide strategic recommendations
• Bachelor's degree in a related field is preferred

Responsibilities

• Manage the implementation process of Workable's Recruiting & HR solutions for new customers
• Act as a project manager for other professional services engagements like integrations, reports and migrations
• Collaborate with cross-functional teams to ensure a smooth and successful implementation experience
• Work closely with customers to understand their needs and provide guidance on best practices
• Monitor implementation timelines and milestones, and proactively address any issues or concerns
• Track and report on implementation progress and customer satisfaction
• Provide ongoing support and training to customers as needed

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:

• 💼 Comprehensive Health Coverage: A robust health insurance plan that includes coverage for your dependents.
• 💰 Competitive Compensation: An attractive salary paired with a performance-based bonus plan.
• 🏠 Flexible Work Model: Enjoy the best of both worlds with a hybrid setup—one day working from home and four in the office.
• 🖥️ Top-Tier Tools: Apple gear and access to the latest productivity tools to help you excel.
• 📱 Stay Connected: A mobile data plan to keep you online wherever you are.
• 🍴 Delicious Perks: Fresh, tasty food at the office to fuel your productivity.
• 🌴 Generous Time Off: Take the time you need to relax and recharge with our ample PTO policy.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.