Merchant Opening Territory Supervisors
Wave Mobile Money
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Wave is now the largest financial institution in Senegal, with over 7 million users. And, we're still in the early days of our product roadmap and potential impact on people's everyday lives.
We're looking for a hands-on, results-driven Merchant Opening Territory Supervisor to lead the daily field execution of our merchant onboarding strategy in your assigned zone. You will supervise a Merchant Field Openers (MFOs) team, ensure quality and timely onboarding, and play a critical role in hitting our merchant acquisition and activation targets.
You'll be responsible for organizing, coaching, and supporting your team while maintaining close alignment with the Regional Lead. You will be the go-to person for field execution challenges and performance improvement within your territory.
In this role, you'll:
- Manage the Merchant Opening Team in an allocated zone:
- Supervise Merchant Openers, monitor performance daily, and ensure they're hitting key KPIs.
- Identify blockers on the ground and work with the Regional Lead and other internal teams to address them quickly.
- Organize daily briefings, field visits, and weekly performance reviews with your team.
- Identify and coach underperforming staff and escalate if performance doesn't improve.
- Build the Roadmap:
- Use dashboards (Periscope, Google Sheets) to track progress and define daily/weekly action plans.
- Analyze merchant data and field feedback to adapt your zone strategy.
- Support planning for expansion into new markets or segments within your territory.
- Ensure High-Quality Execution in the Field:
- Lead field visits, mystery shopping, and onboarding quality checks.
- Ensure supplies (QR codes, t-shirts, badges) and tools (Field App access, phones) are available and functional.
- Coordinate your team's deployment according to foot traffic patterns, market needs, and team availability.
- Team Leadership:
- Organize trainings.
- Ensure all new Merchant Field Officers are adequately onboarded and clearly understand their objectives and working tools.
- Promote a performance-driven and feedback-oriented culture.
- Reporting:
- Share daily and weekly updates with your Regional Lead, including highlights, blockers, performance, wins, and staffing status.
- Document and escalate issues that require cross-team collaboration (Eng, support, risk).
Key details
- Work authorization in Senegal is required.
- Various locations: Kedougou, Thies, Zinguinchor, Tambacounda, Louga, Richard-Toll, Saint-Louis, Matam, Podor.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for you and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- 1+ years of experience managing or coordinating field-based teams.
- Experience in merchant acquisition, distribution, or retail field operations would be a strong plus.
- Proficient in using tracking tools (Google Sheets, dashboards)
- Fluent in French.
- Availability for frequent field travel
- Strong knowledge of the upcountry regions is a plus.
You might be a good fit if you
- You care deeply about merchant experience and onboarding quality
- You're passionate about coaching others and helping your team grow
- You use data to guide decisions and are quick to adapt when things aren't working
- You're comfortable being on the ground, leading from the front
- You communicate consistently and respectfully across all levels
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.