How you'll help us achieve it:

We’re looking for a Senior Program Manager who is creative, optimistic, organised, and loves working with data and people. This person will report to the Chief People Officer and drive projects across our CPO’s full scope (which includes both People Operations and Customer Support).

In this role, you'll be responsible for managing cross-functional projects that improve the employee journey at Wave. You will work with the leadership team to identify problems and ensure that they get solved. Each day will look different, and the right fit for this role will enjoy ambiguity, challenge, and the experience of constantly learning new things (vs. being an expert).

Some specific projects and tasks include:

• You’ll have end-to-end ownership of people projects, from first draft to launch, and the space to do it your way.
• Work with senior leaders to identify pain points in employee experience and make a business case for how to address them.
• Build and manage teams as we scale People Operations and Customer Support at Wave. As we evolve our org structure to keep pace with the business, spin up new leaders and hand off teams. While this role will involve team management, the exact makeup of the teams will vary over time.
• Run and improve People team processes like our OKRs, People Team All Hands, and internal communications.
• Collaborate with our data analysts to build dashboards covering support and people topics, such as performance management. Use these well-designed dashboards to drive action and influence leadership.

Key Details:

• You’re willing to travel to one of our key markets once per year for ~6 days (Wave covers all costs). We also provide a yearly stipend of $1200 to meet with coworkers.
• We run performance reviews twice a year and award bonuses or promotions to exceptional performers who have been with the company for more than six months.
• Our salaries are competitive and are calculated using a transparent formula. For this role, we are offering a salary of up to $177,800 USD, plus a generous equity package.
• Major benefits:
  • Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country).
  • 6 months of fully paid parental leave and subsidized fertility assistance.
  • Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays.
  • $10,000 annual charitable donation matching.

Requirements

• 8+ years of product, project or program management experience required
• Excellent written and verbal communication skills
• Experience working in a fast-paced environment, like a startup or high-growth company
• Experience working in a multi-cultural environment
• Deep comfort and familiarity working with data, including Intermediate/Expert experience analysing metrics using Excel (or similar software)
• French is strongly preferred, but not required
• Comfort travelling to West Africa at least twice a year, preferably more

You might be a good fit if you:

• Thrive in ambiguity and build clarity. You think MVP-first, but can scale what works. You get satisfaction from unblocking teammates, not just hitting goals.
• Have worked as a Product or Project Manager at a mission-driven software company.
• Have experience managing programs or projects in Africa.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.