People Operations Associate

How you'll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

As we are setting up in Niger, we're looking for a People Operations Associate who's proactive, adaptable, and ready to make an impact from day one. You'll play a key role in HR and office management, helping us build a strong foundation for our growing team. If you thrive in fast-paced environments, love problem-solving, and want to be part of something big, we’d love to hear from you!

In this role, you'll:

• Support day-to-day operations of the HR functions and duties.
• Providing clerical and administrative support to the HR Lead.
• Support office management and people operations activities on the ground.

Tasks include:

• Serve as the first point of contact for staff HR requests, maintaining employee records (hard copies, soft copies, and HRIS) and ensuring compliance with internal policies and labor laws.
• Process HR documentation, prepare reports on staff activities, and support payroll by providing relevant data.
• Coordinate and implement HR projects, assist in ongoing OpCo initiatives, and oversee the onboarding and offboarding of employees and contingent workers.
• Manage outsourced service providers and supervise administrative staff to ensure smooth office operations.
• Support office management by overseeing daily operations, maintaining administrative systems, and managing the office budget.
• Organize company events and conferences, ensuring seamless execution and participation.
• Implement and update health and safety policies while mentoring, training, and coaching office staff to maximize productivity.
• Provide full support to the office management team, ensuring a well-functioning and efficient workplace.

Key details

• You will work from our office in Niamey with possible short-term relocation to other parts of Niger.
• Work authorization in Niger.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Strong proficiency in English and French.
• Bachelor's degree or professional training in business administration, human resources or a related field.
• 5 years experience in HR role / office management or applicable context (ideally international company).
• Strong organizational and time management skills, and ability to prioritize.
• Excellent understanding of labor laws and disciplinary procedures.

You might be a good fit if you

• Intellectually curious, creative in problem-solving, and open to learning from failure to drive innovation and growth.
• Tenacious and determined, always willing to go the extra mile to achieve results.
• Proactive in communication, ensuring clarity and strong coordination.
• Adaptable to shifting priorities, effectively managing complexity and change.
• Analytical in problem-solving, approaching challenges with a structured mindset.
• Highly detail-oriented, striving for excellence in every task.
• Initiative-driven, always seeking opportunities to improve and contribute.
• Experienced in leading teams to successfully achieve ambitious goals.
• Supportive and collaborative, ready to assist others when needed.