Training Officer
Wave
Training Officer
Abidjan, Côte d'Ivoire • View all jobsOur mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in.....
How you'll help us achieve it
As Training Officer, you'll support all our teams in the field. Your role will involve implementing the training objectives by offering desired support to the Agent Network, Agent Operations, and Payment teams. You will play a key role in improving the skills of field teams and the quality of the agent network.
In this role, you'll:
- Handle and respond to Payment and Agent Ops field staff training requests.
- Organize agent training based on requests, observations, and new agent creation.
- Ensure that training materials and information are always updated and available for agents and field staff.
- Adhere to company procedures and regulations.
- Conduct training assessments & Surveys.
- Develop creative and innovative approaches to present training programs to agents.
- Track agent and field staff training & feedback by organizing frequent field coaching.
Key details
- Location: You'll work from our office in Côte d’Ivoire with frequent travel to the upcountry.
- Work authorization in Côte d’Ivoire.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We run Performance Reviews twice a year and give bonuses or promotions to exceptional performers who have been at the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Proficiency in spoken and written English.
- Strong knowledge of Wave products and services.
- Minimum 3 years of experience in field training.
- At least a Bachelor's degree in communication, management, or a related field.
You might be a good fit if you
- Are self-disciplined, highly motivated, and able to work independently.
- Are excited to travel across the country for in-person training with regular face-to-face interaction with agents and field staff.
- Have prior work experience in a learning & development context; teaching and/or training admin experience in a university, corporate, or government setting is a plus.
- Are proficient in group training, presentations, and public speaking.
- Can analyze data at a basic level.
- Display the ability to identify problems and suggest solutions following quality operating standards.
- Have the ability to prioritize tasks.
- Have a high degree of adaptability.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- In 2023, we were on Y Combinator's top 50 companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.