Field Trainer

How you'll help us achieve it

Agent training is crucial to Wave's operation in The Gambia. We're looking for a Field Trainer who enjoys working in the countryside and meeting our agents. You will also develop Wave staff's (Agents' Operations and Distribution teams) knowledge of our mobile money app and business.

In this role, you’ll:

• Assess training needs:
• Assist the regional operations team in identifying opportunities to improve the operational execution.
• Determines training requirements by reviewing the training strategy defined by the country leads and reviewing results of agent trainer coaching; evaluating training effectiveness.
• Be in charge of training material translated into English or local language:
• Support in the translation of training content.
• Utilize observations and data-driven insights to help improve training materials.
• Assist with training vocals and video recording.
• Take care of training planning and delivery:
• Execute individual training sessions for the team, site, and remote facilitation, training activities, and lead training sessions when needed.
• Perform agent visits addressing the team’s action items.
• Coordinate and assist with the training and implementation of new rollouts regionally in liaison with regional and territory leads.
• Run the training admin aspect and evaluation:
• Manage and administer the training for assigned regions, including monitoring the right Slack channels, WhatsApp groups, etc., to gather training requirements and gaps.
• Evaluate and report training program(s) effectiveness and help implement changes as needed.
• Gather trainees' feedback during and after training to determine instructional and content effectiveness in collaboration with your lead.
• Quality assurance and continuous improvement standards can be achieved to deliver OKRs, E-Learning, and key skills training targets per assigned staff member.
• Plan and execute the transition from training agents from face-to-face to digital.

Key details

• Location: You'll work from our office in Kotu and travel to different field locations.
• Work authorization in The Gambia is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluent in one local language (Wolof, Fula, Madinka) - this role will regularly interact with non-English speakers.
• Speak English fluently.
• A bachelor's degree in any discipline.
• At least 5 years of relevant work experience, specifically managing training or an agent network.
• Valid driving license.

You might be a good fit if you

• Display the ability to identify problems and suggest solutions following quality operating standards.
• Are passionate about transmitting knowledge.
• Have excellent problem-solving and analytical skills.
• Are highly organized and skilled in prioritizing multiple projects.
• Are self-disciplined, highly motivated, and able to work independently.
• Have prior work experience in a learning & development context; teaching and/or training admin experience in a university, corporate, or government setting is a plus.
• Enjoy learning and can grasp a breadth of fields.
• Are proficient in group training, presentations, and public speaking.
• Can analyze data at a basic level.
• Experience facilitating group learning events.
• Are comfortable working on the field and interacting regularly with agents face-to-face.