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Field Trainer

Wave

Wave

The Gambia
Posted on Jul 13, 2024

Field Trainer

Kotu, The Gambia View all jobs

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in.....

How you'll help us achieve it

Agent training is crucial to Wave's operation in The Gambia. We're looking for a Field Trainer who enjoys working in the countryside and meeting our agents. You will also develop Wave staff's (Agents' Operations and Distribution teams) knowledge of our mobile money app and business.

In this role, you’ll:

  • Assess training needs:
    • Assist the regional operations team in identifying opportunities to improve the operational execution.
    • Determines training requirements by reviewing the training strategy defined by the country leads and reviewing results of agent trainer coaching; evaluating training effectiveness.
  • Be in charge of training material translated into English or local language:
    • Support in the translation of training content.
    • Utilize observations and data-driven insights to help improve training materials.
    • Assist with training vocals and video recording.
  • Take care of training planning and delivery:
    • Execute individual training sessions for the team, site, and remote facilitation, training activities, and lead training sessions when needed.
    • Perform agent visits addressing the team’s action items.
    • Coordinate and assist with the training and implementation of new rollouts regionally in liaison with regional and territory leads.
  • Run the training admin aspect and evaluation:
    • Manage and administer the training for assigned regions, including monitoring the right Slack channels, WhatsApp groups, etc., to gather training requirements and gaps.
    • Evaluate and report training program(s) effectiveness and help implement changes as needed.
    • Gather trainees' feedback during and after training to determine instructional and content effectiveness in collaboration with your lead.
    • Quality assurance and continuous improvement standards can be achieved to deliver OKRs, E-Learning, and key skills training targets per assigned staff member.
  • Plan and execute the transition from training agents from face-to-face to digital.

Key details

  • Location: You'll work from our office in Kotu and travel to different field locations.
  • Work authorization in The Gambia is required.
  • This is a permanent position.
  • Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
  • We offer generous health insurance for yourself and your dependents.
  • We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
  • Airtime reimbursement.
  • Free food and a beautiful office space.

Requirements

  • Fluent in one local language (Wolof, Fula, Madinka) - this role will regularly interact with non-English speakers.
  • Speak English fluently.
  • A bachelor's degree in any discipline.
  • At least 5 years of relevant work experience, specifically managing training or an agent network.
  • Valid driving license.

You might be a good fit if you

  • Display the ability to identify problems and suggest solutions following quality operating standards.
  • Are passionate about transmitting knowledge.
  • Have excellent problem-solving and analytical skills.
  • Are highly organized and skilled in prioritizing multiple projects.
  • Are self-disciplined, highly motivated, and able to work independently.
  • Have prior work experience in a learning & development context; teaching and/or training admin experience in a university, corporate, or government setting is a plus.
  • Enjoy learning and can grasp a breadth of fields.
  • Are proficient in group training, presentations, and public speaking.
  • Can analyze data at a basic level.
  • Experience facilitating group learning events.
  • Are comfortable working on the field and interacting regularly with agents face-to-face.

Our team

  • We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
  • We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
  • We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
  • We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
  • In 2023, we were on Y Combinator's top 50 companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note that Wave is not actively hiring in the U.S. at this time. Therefore, applications submitted by U.S.-based applicants will not be reviewed by our Talent team. We encourage all U.S.-based applicants to keep an eye on our Careers page for updates, as we will provide notifications once we resume hiring in the U.S.