Learning and Development Specialist

How you'll help us achieve it

Do you enjoy working with people and supporting colleagues to develop? Then this could be the role for you. We are looking for a Learning and Development Specialist to join our team in Côte d’Ivoire and support our global L&D activities.

In this role, you will:

• Create and deliver tailored learning solutions: Design and deliver engaging and interactive learning programs specifically designed for the customer function, focusing on enhancing their skills, knowledge, and customer-centric behaviors.
• Organize and manage customer support training: Structure and maintain a comprehensive training program in our learning management system (LMS) that is easily accessible, up-to-date, and relevant to the needs of our customer support team.
• Learning Style, standards, and compliance: Ensure learning materials and resources adhere to our company's branding guidelines and meet customer standards. Seek peer and manager reviews to ensure consistency and quality.
• Drive learning adoption in the customer team: Actively promote and encourage using learning resources and provide ongoing support and guidance to address learning gaps or challenges.
• Collaborate with the people team: Serve as a vital link between the learning and development function and the broader People team, acting as a brand ambassador to effectively roll out any new cross-functional training initiatives and programs within the customer function.
• Onboarding of new team members: Work closely with wave managers to develop and monitor comprehensive 90-day learning plans for new hires, ensuring their smooth integration, rapid knowledge acquisition, and early performance progress.
• Compile and share training data using the L&D dashboard: Collect, analyze, and report evaluation, attendance, and training data to assess the effectiveness of our learning programs and identify areas for improvement.
• Manage and maintain training tracking: Efficiently manage training records and certifications in our systems, ensuring accurate and up-to-date information for compliance purposes and future reference.
• Provide LMS administration: Collaborate with CI staff to assist them with the functionality and utilization of the LMS, ensuring seamless access to learning resources.
• Foster effective communication and feedback channels: Communicate important training updates, guidelines, and information clearly and concisely, tailoring messages to the specific needs and preferences of the customer team. Actively seek feedback, identify trends, and take appropriate actions to enhance our learning programs continuously.
• Embody a positive learning mindset: Demonstrate a positive attitude towards learning and change management initiatives, and serve as a role model for professionalism and a culture of continuous improvement within the customer team.

Key details

• Location: You'll work from our office in Côte d’Ivoire and may travel to field locations.
• Work authorization in Côte d’Ivoire is required.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 3+ years of experience in the learning/training field.
• Previous experience using Learning Management Software (LMS) to deliver and track training content, preferably in a customer context.
• Intermediate or advanced proficiency in Google Workspace, with the ability to utilize various Google tools to support learning initiatives.
• Excellent written and verbal communication skills, with the ability to tailor communication for the customer audience.
• Strong organizational skills - effectively managing deadlines, multitasking, and prioritizing responsibilities in a fast-paced customer environment.
• Advanced computer skills with a keen aptitude for learning and utilizing multiple systems and technologies.
• Fluent in English and French, both written and spoken, to train our bilingual customers to function effectively.

You might be a good fit if you

• Have demonstrated resilience and problem-solving abilities to overcome challenges and find practical solutions.
• Are meticulous attention to detail, striving for excellence in training administration and delivery.
• Are self-driven and proactive, taking ownership of projects, initiatives, and personal development goals.
• Are comfortable with proactive and frequent communication to ensure team coordination and collaboration.
• Are adaptive and flexible, able to adjust priorities and adapt to changing needs and demands quickly.
• Are willing to go above and beyond to ensure the success of learning programs and the growth of our customer team.