Technical Program Manager
Spruce Systems
IT, Operations
United States
Posted on Sep 6, 2025
SpruceID builds privacy-preserving, standards-based digital identity and credentialing solutions that give individuals control of their information while enabling governments and enterprises to deliver secure, interoperable services. We partner with public-sector organizations to modernize how identity is issued, verified, and used.
Spruce is seeking a Technical Program Manager (TPM) to orchestrate delivery of identity and credentialing software solutions for our government partners. You will operate at three altitudes:
Strategic: Engaging agency executives, policy leaders, and C-suite stakeholders to align deployments with mission outcomes and long-term digital-transformation goals.
Tactical: Translating strategy into roadmaps, epics, and sprint goals for product managers, software engineers, and implementation teams.
Multimodal: Managing across multiple engagements and customers with different needs, stakeholders, priorities and roadmaps and finding efficiencies between them.
Your mandate: remove friction, clarify priorities, and drive execution so that Spruce and our customers can confidently deliver identity solutions that are secure, interoperable, and citizen-centric.
This job is fully remote within the US.
What You'll Do
- Program Ownership: Lead multi-workstream identity/credentialing initiatives from planning through launch, ensuring schedules, budgets, and success metrics are met.
- Stakeholder Alignment: Build trusted relationships with agency executives and senior decision-makers; map technical delivery to policy and mission requirements.
- Delivery Leadership: Partner with product owners, architects, and engineers to turn strategic goals into sprint plans, stories, and acceptance criteria.
- Process & Governance: Establish clear communication cadences, risk logs, and change-management practices appropriate for government environments.
- Customer Engagement: Facilitate workshops, roadmap reviews, and executive briefings; capture feedback to inform product evolution and standards adoption.
- Risk & Issue Management: Surface obstacles early, coordinate mitigation plans, and keep leadership informed of trade-offs and dependencies.
- Continuous Improvement: Collect metrics, drive retrospectives, and adapt process to maximize velocity, quality, and customer satisfaction.
- Advocate for Privacy & Standards: Champion interoperability, open standards, and user-centric principles in every delivery decision.
Qualifications
- Experience: 3–7+ years managing software programs or enterprise implementations, ideally in identity, credentialing, authentication, or security domains.
- Technical Fluency: Comfort with APIs, system diagrams, and data flows; ability to engage meaningfully with engineers and architects.
- Government Familiarity: Understanding of public-sector procurement, compliance, operations, and security considerations (FedRAMP, NIST, ISO, etc.) is highly valued.
- Execution Excellence: Proven record of keeping complex initiatives on track across multiple teams and vendors.
- Strategic Acumen: Skilled at linking technical deliverables to policy objectives and mission impact for executive audiences.
- Collaboration & Communication: Exceptional written and verbal skills across technical, operational, and executive forums.
Bonus Qualifications
- Direct experience delivering identity, access management, or verifiable credential solutions for government.
- Certifications (PMP, CSM, SAFe, PRINCE2) or practical agile program leadership.
- Hands-on exposure to scripting, SQL, or analytics tools for debugging or reporting.
At SpruceID, we value diversity of perspectives and backgrounds. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.