Role Overview

We are seeking an experienced and dedicated People Operations and Development Manager to join our People team. This role is pivotal in overseeing day-to-day People Operations, ensuring adherence to established policies and procedures. Additionally, this position will manage key development programs and initiatives in support of our Research organization. The ideal candidate will have a strong background in HR operations, compliance, and employee relations, along with a passion for enhancing performance and talent development programs in a remote-first environment. This role requires a versatile professional capable of managing both operational and programmatic aspects of our People function.

People Operations Responsibilities

• Manage HR processes and systems for onboarding, off-boarding, benefit administration, employee experience, performance, and compliance.
• Partner with finance on the administration of payroll, perks, and personal changes to ensure efficiency and compliance with company policies.
• Manage recognition and milestone awards program, including inventory and vendor management.
• Facilitate leave of absence requests with our HR partner, ensuring compliance with company policies and with clear and empathetic communication.
• Partner with Messari’s HR vendor to execute HR policies, processes, and programs effectively.
• Serve as a primary point of contact for employees, providing guidance and support for work related issues.
• Represent HR to respective teams, providing consistent support and addressing HR-related inquiries.

People Development Responsibilities

• Collaborate with stakeholders to manage successful delivery of Messari’s Analyst Program, including onboarding, performance, talent development, and the Alumni Network.
• Evaluate KPIs and other metrics to measure program effectiveness, identify improvements, and recommend strategies to enhance program value and impact.
• Similar to that of an HRBP, provide guidance on career paths, leveling, skill development, internal mobility, and professional growth within the Research organization.
• Assess and support training needs, conducting sessions to address development areas and enhance skills for both managers and employees.

Required Skills

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification (e.g., SHRM-CP, PHR) is a plus.
• 5+ years of proven experience in HR operations.
• Strong knowledge of HR policies, procedures, and best practices, with a demonstrated ability to interpret and apply relevant employment laws and regulations.
• Strong analytical, organizational, and facilitation skills.
• Capable of managing, negotiating, and building effective relationships with vendors.
• Successful track record of establishing credibility and trust amongst a diverse workforce.
• Ability to manage multiple projects with the highest degree of professionalism and confidentiality.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Analytical mindset with proficiency in data analysis and reporting tools. Experience with HR platforms (we use ADP, Rippling, ChartHop,15Five, and Greenhouse) preferred.
• High level of integrity, professionalism, and confidentiality, with a commitment to delivering exceptional service to internal and external customers.

Salary Ranges for this position (depending upon experience):

$144,000 - $163,000