About Us:

BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly.

We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade, and BVNK will be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to have been recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024

About The Role:

The role of the Technical Support Engineer is to support the Tier 2 support aspects of the business. Tier 2 support will deal with technical queries and operational support requirements from the business. Tier 3 support (IT Solutions Team) will support the tier 2 team where needed. The tier 2 support team will also be responsible for management and maintenance of office and employee IT infrastructure and ensure that all security policies are followed.

Function : IT

The IT function is dedicated to:

• Building and maintaining all the endpoint technical infrastructure supporting internal BVNK functions.
• Ensuring availability, stability and security of key communications tools used by the business to support its customers.
• Building and deploying new IT services where needed to support the overall business.
• Ensure cross functional collaboration where necessary with the DevOps and Infosec teams to allow for effective service deployments.
• Maintain a strong IT security posture for all IT services used in the business.

Key Responsibilities:

• Provide quality direct IT support to internal BVNK business functions.
• Maintain and implement IT policies.
• Ensure integrations are performed and maintained as per IT’s standards.
• Produce internal training material.
• Produce and/or maintain technical documentation for BVNK’s IT systems.
• Monitor BVNK IT services for stability and security.
• Monitor and maintain patching cadence for all BVNK managed devices and services.

Role Requirements:

• 2+ years in technical support helpdesk related roles
• 2+ years in IT support/infrastructure related roles
• Primary OS experience in a MacOS environment.
• Experience managing devices via MDMs
• Experience configuring and maintaining IdP platforms for SSO and SCIM
• Email knowledge. Specifically in configuring mail relays and policy enforcement.

Desirable

• MacOS and iOS experience.
• Jamf Pro experience
• Apple Business Manager experience.
• Mimecast experience
• Google Workspace experience
• Google GCP management
• Okta integrations and management.
• Experience with deploying and utilising AI in an integrated environment.

We Offer:

• • Fair and competitive salary at every stage of your growth
  • Meaningful ownership in the business through our employee option scheme
  • Flexible working hours, with hybrid working at its heart
  • A culture built on passionate growth minded people
  • A flexible approach to holiday
  • Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues
  • An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets
  
  

  At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.